While the announcement of TikTok’s possible ban in the United States had millions of users scrambling to save videos and share content elsewhere, the parallel ban on WeChat had many employers searching for new ways to communicate with employees and keep business going. In late September, just weeks after the executive order against the Chinese-owned social apps was issued for alleged national security risks, Chevron sent a staff email asking employees to remove WeChat from their devices. The company called the app “non-compliant” and gave those who installed it on their work handsets just a few days to delete it.
The Chevron situation highlights a significant challenge for businesses right now, especially amid the pandemic: how can employers facilitate communications with and among employees – something so critical to business success (and, right now, employee safety) – while also adhering เว็บพนัน UFABET to company and industry policies and standards? This challenge is particularly difficult for those in the hospitality and gaming industries, of which 3 in 4 employees don’t work at a desk, and 83 percent don’t have access to corporate email accounts.
Facilitating communication among this subset of workers is the lifeblood of hotels and casinos. Day in and day out, these non-desk workers are “running” the business – they are the ones cleaning rooms, fixing machines, serving drinks, driving shuttles, providing entertainment and the list goes on. And internal miscommunication has shown to have a significant, negative impact (with non-desk workers often caught in the middle) – to the tune of $62.4 million annually for those with greater than 100K employees.When it comes to choosing a communications strategy and solution, there’s no one-size-fits all answer. As your organization thinks about facilitating communications with your employees, here are the factors to consider:
You need to be where employees already are, within the habits they already have. According to Pew Research, the vast majority of Americans own some kind of cell phone, and digital natives (Millennials and Gen X) make up the majority of the labor force, including the hospitality workforce. With the continuing generational shift in employment, even more employees will begin to rely on mobile devices for information (rather than traditional methods of receiving information like word of mouth, bulletin boards or phone trees). Soon, the industry’s entire workforce will be composed of employees who have grown up in the digital age, leading employers to rethink how they evolve and best leverage this technology platform.
Privacy and compliance
Privacy has emerged as a top priority (if not the top priority) in today’s digital landscape. So much so, that companies and industries at large, and even states and countries, are putting laws and regulations in place for data protection. Hotels and casinos must manage employee, customer/player and organizational data, while juggling state, country, and gaming-specific regulations. These companies must do their due diligence to protect data & manage security and compliance for all parties interacting with their businesses.